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Title
Text copied to clipboard!Claims Officer
Description
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We are looking for a Claims Officer who will be a key person in resolving customer complaints and improving customer experience. The candidate will work on efficient and professional complaint resolution, communication with customers and internal teams, as well as monitoring and analyzing complaint data to identify issues and suggest improvements. The ideal candidate possesses excellent communication skills, patience, and problem-solving abilities, along with experience in customer service or similar roles. The Claims Officer plays an important role in maintaining the company's reputation and customer satisfaction, requiring organization, attention to detail, and the ability to work under pressure. This position requires teamwork skills as well as independence in decision-making. The candidate will be responsible for maintaining complaint records, preparing reports, and collaborating with various departments to ensure timely and adequate responses to all complaints. The position offers opportunities for professional development and work in a dynamic environment focused on service quality and customer satisfaction.
Responsibilities
Text copied to clipboard!- Receiving and recording customer complaints
- Communicating with customers to clarify issues
- Collaborating with internal departments to resolve complaints
- Monitoring complaint status and informing customers
- Preparing complaint reports and analyzing data
- Suggesting measures to improve processes and reduce complaints
- Maintaining complaint databases
- Ensuring high level of customer support
- Working on improving customer satisfaction
- Adhering to internal procedures and company policies
Requirements
Text copied to clipboard!- Secondary education or higher
- Experience in customer service or complaint handling
- Excellent communication and interpersonal skills
- Problem-solving and decision-making abilities
- Organizational skills and attention to detail
- Computer literacy and basic office software knowledge
- Patience and professional approach with dissatisfied customers
- Ability to work under pressure and in a dynamic environment
- Team spirit and independence in work
- Knowledge of relevant legal regulations is an advantage
Potential interview questions
Text copied to clipboard!- How do you approach resolving dissatisfied customers?
- What steps do you take when receiving a complaint?
- How do you handle stressful situations at work?
- Do you have experience working with databases?
- How would you improve the complaint process in our company?
- How do you maintain a professional relationship with customers?
- What methods do you use for tracking and reporting complaints?
- How do you work in a team and resolve conflicts?
- Are you familiar with consumer rights laws?
- How do you balance the interests of customers and the company?
